​​​​​​​​​​​​​​​​​​​​​​​COVID-19: SANITARY SITUATION


RAIL TRAVEL BETWEEN SPAIN AND FRANCE 


1. Requirements for entering France:

As of 9 June, the entry and exi​t conditions for travel to France have been relaxed as follows: all persons over the age of 11 from Spain arriving in France by land must present one of the following four​ requirements:

Have received vaccines recognised by the European Medicines Agency (EMA): Pfizer, Moderna, AstraZeneca and Johnson & Johnson.

    • It should be 2 weeks from the 2nd dose for two-dose vaccines (Pfizer, Moderna, AstraZeneca)​
    • 4 weeks from injection for single-dose vaccines (Johnson & Johnson)
    • 2 weeks after injection for people who have already had COVID-19 (since, in this case, only one dose is needed)​

Present a virological biological detection test (PCR) or antigen test negative for COVID -19 (performed 72 hours before departure) and have a declaration of responsibility attesting :

  • No symptoms of covid-19 infection
  • That to their knowledge, they have not been in contact with anyone who tested positive for Covid-19 in the 14 days prior to travel
  • That they agree to undergo a biological test or examination for SARS-CoV-2 upon arriving in France

If you come from orange* countries and you are not vaccinatedyou can only travel  to France if you have pressing gounds for travel. The list of pressing grounds is set out in the certificate of international travel drawn up by the Ministry of the Interior.

  • Eeach traveller aged 11 years or older must present a negative PCR test taken less than 72 hours before departure or a negative antigenic test taken less than 48 hours before departure.
  • You may be subject to a random test when you arrive in France.
  • You must pledge to self-isolate for 7 days.
If you come from orange* countries and you are vaccinated:

  • Upon boarding, each traveller aged 11 years or older must present a negative PCR test taken less than 72 hours before the flight or a negative antigenic test taken less than 48 hours before the flight.
  • The measures regarding pressing grounds for travel and quarantine which are applicable to vaccinated adults also apply to any minors accompanying them, whether they are vaccinated or not.


 This obligation shall not apply in the following cases: 

  • Movement of residents of border basins within a radius of 30 km around their domicile, for a period of less than 24 hours. 
  • Professional travel of an urgency and frequency that make it incompatible with testing. 
  • Persons wishing to take advantage of these exemptions must have a document justifying the reason for their journey. 
In addition, travellers coming from a European country but who have spent the 30 days prior to their arrival in a country outside Europe must fill in and submit a certificate of travel for imperative reasons, available at interieur.gouv.fr.

If you come from “orange” countries : 

For more information, please see the link to the French Ministry of Europe and Foreign Affairs.


2. Requirements for entering Spain:  

​As of 7 June 2021, the conditions of entry and departure for travel to Spain are relaxed as follows: all persons over the age of 12 from France arriving in Spain by land must present one of the following three​ requirements:​​

  • ​​Have received vaccines recognised by the European Medicines Agency (EMA): Pfizer, Moderna, AstraZeneca and Johnson & Johnson.
    • It should be 2 weeks from the 2nd dose for two-dose vaccines (Pfizer, Moderna, AstraZeneca)​
    • 4 weeks from injection for single-dose vaccines (Johnson & Johnson)
    • ​2 weeks after injection for people who have already had COVID-19 (since, in this case, only one dose is needed)​
  • ​Have been infected by the Covid and be cured, and never before the 11th day after the date of your positive result.
  • Have performed a negative diagnostic test within 48 hours prior to arrival in Spain. Types of tests accepted:
    • NAAT (nucleic acid amplification test), for example: RT-PCR, RT-LAMP, TMA
    • RAT (fast antigen test)
  • The certificate or proof of vaccination, diagnostic test or cure, must be an original document in English, Spanish, French or German. It can be presented in paper or electronic format.

​This obligation shall not apply in the following cases: 

  • Cross-border workers. 
  • Residents of border areas, within a radius of 30 km around their place of residence. 
For more information, please see this link to: Ministry of Health​

​Failure to comply with the contents herein shall be subject to the penalties and sanctions contained in Title VI of Law 33/2011, of 4 October, General Law on Public Health. 

 

All our customers are reminded that according to the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR), passengers must observe the administrative processes required by each State to travel in its territory. Any passengers who fail to comply with these conditions may be denied access to the train or have their journey interrupted by on-board police checks, without being entitled to a full refund of their ticket. T​he cancellation conditions corresponding to the fare purchased shall be applied. 

 

Check out the official recommendations in the links below:

⦁ Recommendations for entering France


From 1 July, the Health Pass will be recognised for the internal movements of the European area, in the form of a European certificate. The certificate may include either a vaccination test, a negative test result or a compliant test that has passed the COVID infection of less than 6 months. States may provide for additional health measures, if necessary and appropriate, such as testing or quarantine.




​EXTRAORDINARY COMMERCIAL MEASURES
​​
For tickets issued by Renfe 

PRIOR TO THE TRAIN'S DEPARTURE

For tickets with travel date from 09​ May to 29 August

⦁ If cancellation is requested up to 3 days before the departure of the train, the cancellation can be made free of charge in the sales channel where the ticket was issued. After this period, the costs of the ticket fare will be charged. 

​​​ For requests to change trains or dates: you must cancel the original ticket and book a new ticket on the desired train.​


REIMBURSMENT REQUESTS MADE AFTER THE TRAIN'S DEPARTURE:

​​ ​​Must be addressed ​at the travel agencies which will request reimbursement from Renfe, or through the form on the Renfe website. ​


For tickets issued by OUI.SNCF ​​

We allow you to manage your bookings with maximum flexibility:​

 For travels from 4 May​ to 29 August​ 2021, with Renfe-SNCF in Coopération, changes and cancellations will be free up to 3 days before the departure of the train.

  • ​For an exchange, if the price of the new ticket is higher, you are responsible for the fare difference.

⦁ If your request is made after your train's departure or if you were unable to cancel your ticket, you can request a reimbursement from Customer Service alone within 60 days by using the SNCF clai​m form.​






TAKING ACTION TO PROTECT YOU​​​​


Renfe-SNCF en Coopération (the Renfe-SNCF Partnership) is currently developing a transport plan adapted to the measures taken by public authorities within the context of fighting again​​​​st the spread of COVID-19.

In order to enable you to travel in full safety, Renfe-SNCF en Coopération has continued to implement extraordinary and strengthened sanitary measures in stations and on-board trains in accordance with governmental directives.​


Please respect the wearing of masks by our staff and customers​​​

 Where possible, access to the station, trains and sales areas is filtered (passenger flow is regulated).

 Customers not wearing a mask are not authorised to go on board. It is the responsibility of each passenger to wear a mask with them before boarding the train.

 For customers who do not have ​​one, the sale of masks is guaranteed within the stations and in their​ vicinity in France.

⦁ All agents present during your journey are equipped with masks to ensure protection for all.

​​

Offering the opportunity to wash your hands


⦁ Both in the station and in all our sales spaces, there is hydroalcoholic gel available to our employees and customers.

⦁ On board, supplies of water and soap in the toilets are checked regularly by the train managerIn case of temporary shortage, hydroalcoholic gel is available to our clients.​​


Thorough cleaning of our trains

 On board, a full disinfection procedure (fumigation) is initiated in the event of suspected infection.

 Cleaning has been intensified and contact surfaces are disinfected with a virucide product:

  • WC: flushes, taps and door handles
  • Passenger areas
  • Inter​​nal and external doors and buttons
  • Tablets
  • Passenger tables

​​ Air ventilation onboard TGV trains is renewed every 6 minutes and is mainly supplied from outside air, which has been filtered first.




Health measures: protecting yourself and others 


Please help us e​​nsure the safety of everyone
and fight the spread of the COVID-19 virus. Adhere to the following measures:

​​


​It is not always possible to keep your distance on public transport, and it is therefore obligatory to wear a mask.​​​



TRAIN STATION MEASURES AND BOARDING PROCEDURES

To ensure passenger safety, the SNCF is adjusting foot traffic movement in stations as well as boarding procedures on trains:

Filtering at station entrances by police and railway security to ensure compliance with mandatory mask usage in stations and on-board trains.

Separation of entry and exit foot traffic in large stations.

Ground markings to support physical distancing in waiting areas, under the main train information display screens, in front of self-service terminals, on escalators, and on platforms. Rope barriers for lines have also been installed in front of ticket windows and shops.

Signs and loudspeaker reminder announcements about distancing and protective measures.

Increased cleaning and disinfection of stations and trains

​Considerations to take into account in Spanish train stations


With the aim of avoiding physical contact and large crowds, we have established new measures to facilitate the flow of passengers​:


Boarding areas can only be accessed within the 40 minutes prior to a train’s departure. You can wait in the station’s hall if you arrive earlier.

We will move 40 minutes​ the boarding process time up (check-in) and it will close 2​ minutes prior to a train’s departure.

Boarding will be done in an orderly fashion, with priority access for the elderly, families, people travelling with children or baby buggies, and individuals with reduced mobility. With these measures, you will have more time to board your train, you can go through the process in an orderly fashion, and we can prevent large crowds from gathering and comply with social distancing.

Physical distancing will be guaranteed through signage or ground markings and loudspeaker reminder announcements.

⦁ We also modify the processes of disembarking which will be carried out progressively upon arrival at the destination station. The exit will always start in the rows closest to the door, continuing in an orderly manner.



RESTAURANT SERVICE ON BOARD INTERNATIONAL TRAINS ​


Recommendations from health officials allow us to offer the restaurant service from 9 June*. The service will be offered during the route in French territory (to and from Perpignan). Payment method, only by card until 30 June.​

We are working to offer the restaurant service on the entire route from 1 July.

Products purchased at the bar cannot be consumed in this area. They have to be taken back to your seat and consumed there. You are also asked not to loiter in the bar car if you are not ordering anything.

Remember that masks must be used for the duration of the journey. They can only be removed temporarily while eating or drinking.

*from 10/06 on train 9713 (Paris-Barcelona)



PURCHASING TRAIN TICKETS 


To avoid waiting at the station, we recommend that passengers give preference to online ticket purchasing on the 
Renfe-SNCF e​n​ Coo​pération website.


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All together to ​fight COVID-19​


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