​​​​​​​​​​​​​​​​​​​​​COVID-19: SANITARY SITUATION


TRAVELLING WITHIN EUROPE (EU) > FRANCE​

Travellers coming from a European Community country (Spain, Italy, Switzerland, Luxembourg, Germany, Belgium, ​Netherlands):​ Since 31 January, all travellers aged 11 or over, regardless of their mode of transport, wishing to travel to France from a European Union country (European Union, Andorra, Ice​land, Liechtenstein, Monaco, Norway, San Marino, Saint Siège and Switzerland) are required to present the result of a virological biological screening test (RE-PCR) that does not show COVID-19 contamination, carried out 72 hours before departure.

In keeping with the General Conditions for Transport for the Rail Transport of Travellers (GCC-CIV/PRR), travellers must comply with the administrative formalities required by each State in order to travel within its territory. Failure to comply with these conditions may result in the traveller being denied access to the train or having his/her journey interrupted by law enforcement, without being entitled to a refund of the full purchase price. The cancellation conditions for the ticket purchased shall apply.​

 

By derogation, this obligation does not apply in the following cases:
  • Movement of residents of border basins within a radius of 30 km around their domicile, for a period of less than 24 hours.
  • ​Business trips whose urgency or frequency is incompatible with the performance of such a test.
Any person wishing to benefit from one of the above exemptions must have a document justifying the reason for their journey.

Any traveller who is 11 years of age or older must have a declaration of responsibility attesting that:
  • They have no symptoms of COVID-19 infection.
  • They are not aware of having been in contact with a COVID-19 positive case within the 14 days prior to the trip.
  • They accept that a test or biological examination for the virological detection of SARS-CoV-2 can be carried out upon their arrival on the national territory.

Travellers arriving from a country within the European area, but having stayed within 30 days prior to their arrival in a country outside the European area, shall be required to complete a travel certificate for imperative reasons, available on the website of interieur.gouv.fr.

​​For more informationplease consult the linkhttps://bit.ly/2KchCJO.​
If you are travelling between France and Spain, check carefully the specific entry requirements that may apply. Please note that failure to comply with some of these requirements may result in the authorities preventing you from entering the country of destination.


Check out the official recommendations in the links below:

⦁ Recommendations for entering France



​EXTRAORDINARY COMMERCIAL MEASURES

For tickets issued by Renfe 

PRIOR TO THE TRAIN'S DEPARTURE

All tickets for travel until 25 March can be cancelled free of charge: 

⦁ If requested prior to the train's departure, the cancellation can be made free of charge with the sales channel through which the ticket was issued.  

⦁ If it is a change with a date of travel or train​:
T​he change will be made without any additional cost or expense, whatever the new rate. Only authorized at ticket offices and Service Centers of the stations through Rearrangement tariff. The traveller must present during the trip the original ticket (without cancelling) and the new reservation.

For tickets with travel date from 03​/26​ to 05/09

⦁ If cancellation is requested up to 3 days before the departure of the train, the cancellation can be made free of charge in the sales channel where the ticket was issued. After this period, the costs of the ticket fare will be charged. 

​​​ For requests to change trains or dates: you must cancel the original ticket and book a new ticket on the desired train.​


REIMBURSMENT REQUESTS MADE AFTER THE TRAIN'S DEPARTURE:

​​ ​​Must be addressed to the points of sale and customer service at the train stations, at the travel agencies which will request reimbursement from Renfe, or through the form on the Renfe website. ​


For tickets issued by OUI.SNCF ​​

We allow you to manage your bookings with maximum flexibility:​

 For travels from 5 January to 9 May 2021, with Renfe-SNCF in Coopération, changes and cancellations will be free up to 3 days before the departure of the train.

  • ​For an exchange, if the price of the new ticket is higher, you are responsible for the fare difference.

⦁ If your request is made after your train's departure or if you were unable to cancel your ticket, you can request a reimbursement from Customer Service alone within 60 days by using the SNCF claim form.​






TAKING ACTION TO PROTECT YOU​​​​


Renfe-SNCF en Coopération (the Renfe-SNCF Partnership) is currently developing a transport plan adapted to the measures taken by public authorities within the context of fighting again​​​​st the spread of COVID-19.

In order to enable you to travel in full safety, Renfe-SNCF en Coopération has continued to implement extraordinary and strengthened sanitary measures in stations and on-board trains in accordance with governmental directives.​


Please respect the wearing of masks by our staff and customers​​​

 Where possible, access to the station, trains and sales areas is filtered (passenger flow is regulated).

 Customers not wearing a mask are not authorised to go on board. It is the responsibility of each passenger to wear a mask with them before boarding the train.

 For customers who do not have ​​one, the sale of masks is guaranteed within the stations and in their​ vicinity in France.

⦁ All agents present during your journey are equipped with masks to ensure protection for all.

​​

Offering the opportunity to wash your hands


⦁ Both in the station and in all our sales spaces, there is hydroalcoholic gel available to our employees and customers.

⦁ On board, supplies of water and soap in the toilets are checked regularly by the train managerIn case of temporary shortage, hydroalcoholic gel is available to our clients.​​


Thorough cleaning of our trains

 On board, a full disinfection procedure (fumigation) is initiated in the event of suspected infection.

 Cleaning has been intensified and contact surfaces are disinfected with a virucide product:

  • WC: flushes, taps and door handles
  • Passenger areas
  • Inter​​nal and external doors and buttons
  • Tablets
  • Passenger tables

​​ Air ventilation onboard TGV trains is renewed every 6 minutes and is mainly supplied from outside air, which has been filtered first.




Health measures: protecting yourself and others 


Please help us e​​nsure the safety of everyone
and fight the spread of the COVID-19 virus. Adhere to the following measures:

​​


​It is not always possible to keep your distance on public transport, and it is therefore obligatory to wear a mask.​​​



TRAIN STATION MEASURES AND BOARDING PROCEDURES

To ensure passenger safety, the SNCF is adjusting foot traffic movement in stations as well as boarding procedures on trains:

Filtering at station entrances by police and railway security to ensure compliance with mandatory mask usage in stations and on-board trains.

Separation of entry and exit foot traffic in large stations.

Ground markings to support physical distancing in waiting areas, under the main train information display screens, in front of self-service terminals, on escalators, and on platforms. Rope barriers for lines have also been installed in front of ticket windows and shops.

Signs and loudspeaker reminder announcements about distancing and protective measures.

Increased cleaning and disinfection of stations and trains

​Considerations to take into account in Spanish train stations


With the aim of avoiding physical contact and large crowds, we have established new measures to facilitate the flow of passengers​:


Boarding areas can only be accessed within the 40 minutes prior to a train’s departure. You can wait in the station’s hall if you arrive earlier.

We will move 40 minutes​ the boarding process time up (check-in) and it will close 5 minutes prior to a train’s departure.

Boarding will be done in an orderly fashion, with priority access for the elderly, families, people travelling with children or baby buggies, and individuals with reduced mobility. With these measures, you will have more time to board your train, you can go through the process in an orderly fashion, and we can prevent large crowds from gathering and comply with social distancing.

Physical distancing will be guaranteed through signage or ground markings and loudspeaker reminder announcements.

⦁ We also modify the processes of disembarking which will be carried out progressively upon arrival at the destination station. The exit will always start in the rows closest to the door, continuing in an orderly manner.



RESTAURANT SERVICE ON BOARD INTERNATIONAL TRAINS ​


In accordance with the French government health restrictions, on-board catering is suspended from November 2.

Therefore, you will no longer be able to find the usual products in the bar car. Remember to bring​ your own supplies, as eating and drinking by momentarily removing your ​face mask is still allowed.​​



PURCHASING TRAIN TICKETS 


To avoid waiting at the station, we recommend that passengers give preference to online ticket purchasing on the 
Renfe-SNCF e​n​ Coo​pération website.


​​​


All together to ​fight COVID-19​