COVID-19: OUR ACTION FOR YOUR SAFETY
Renfe-SNCF en Coopération (the Renfe-SNCF Partnership) is currently developing a transport plan adapted to the measures taken by public authorities within the context of fighting against the spread of COVID-19.
In order to enable you to travel in full safety, Renfe-SNCF en Coopération has continued to implement extraordinary and strengthened sanitary measures in stations and on-board trains in accordance with governmental directives.
TAKING ACTION TO PROTECT YOU
Please respect the wearing of masks by our staff and customers
⦁ Where possible, access to the station, trains and sales areas is filtered (passenger flow is regulated).
⦁ Customers not wearing a mask are not authorised to go on board. It is the responsibility of each passenger to wear a mask with them before boarding the train.
⦁ For customers who do not have one,
the sale of masks is guaranteed within the stations and in their vicinity in France.
⦁ All agents present during your journey are equipped with masks to ensure protection for all.
Offering the opportunity to wash your hands
⦁ On board,
supplies of water and soap in the toilets are checked regularly by the train manager. In case of temporary shortage, hydroalcoholic gel is available to our clients.
⦁ Both in the station and in all our sales spaces,
there is hydroalcoholic gel available to our employees and customers.
Thorough cleaning of our trains
⦁ On board, a
full disinfection procedure (fumigation) is initiated in the event of suspected infection.
⦁ Cleaning has been intensified and contact surfaces are disinfected with a virucide product:
WC: flushes, taps and door handles
Internal and external doors and buttons
⦁ Air ventilation onboard TGV trains is renewed every 6 minutes and is mainly supplied from outside air, which has been filtered first.
Health measures: protecting yourself and others
Please help us ensure the safety of everyone and fight the spread of the COVID-19 virus. Adhere to the following measures:
It is not always possible to keep your distance on public transport, and it is therefore
obligatory to wear a mask.
TRAIN STATION MEASURES AND BOARDING PROCEDURES
To ensure passenger safety, the SNCF is adjusting foot traffic movement in stations as well as boarding procedures on trains:
Filtering at station entrances by police and railway security to ensure compliance with mandatory mask usage in stations and on-board trains.
Separation of entry and exit foot traffic in large stations.
Ground markings to support physical distancing in waiting areas, under the main train information display screens, in front of self-service terminals, on escalators, and on platforms. Rope barriers for lines have also been installed in front of ticket windows and shops.
Signs and loudspeaker reminder announcements about distancing and protective measures.
Increased cleaning and disinfection of stations and trains
Considerations to take into account in Spanish train stations
With the aim of avoiding physical contact and large crowds, we have established new measures to facilitate the flow of passengers:
Boarding areas can only be accessed within the hour prior to a train’s departure. You can wait in the station’s hall if you arrive earlier.
We will move 1h the boarding process time up (check-in) and it will close 5 minutes prior to a train’s departure.
Boarding will be done in an orderly fashion, with priority access for the elderly, families, people travelling with children or baby buggies, and individuals with reduced mobility. With these measures, you will have more time to board your train, you can go through the process in an orderly fashion, and we can prevent large crowds from gathering and comply with social distancing.
Physical distancing will be guaranteed through signage or ground markings and loudspeaker reminder announcements.
⦁ We also modify the processes of disembarking which will be carried out progressively upon arrival at the destination station. The exit will always start in the rows closest to the door, continuing in an orderly manner.
RESTAURANT SERVICE ON BOARD INTERNATIONAL TRAINS
You can again enjoy the catering service on board the Renfe-SNCF in Cooperation trains.
We will make certain adjustments to our catering and takeaway offer in order to ensure compliance with Franco-Spanish health regulations.
PURCHASING TRAIN TICKETS
To avoid waiting at the station,
we recommend that passengers give preference to online ticket purchasing on the Renfe-SNCF en Coopération website.
All together to fight COVID-19