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​PlayRenfe: Access Instructions​ 


​You have two access methods:

 

OPTION 1: the PlayRenfe App

1) Go to Settings/WiFi of your device and connect to the PlayRenfe network.


2)
​ Download the app on 
App Store ​or Google Play.



OPTION 2:  PlayRenfe WiFi network

1) Go to Settings/WiFi of your device and connect to the PlayRenfe network.


The PlayRenfe access screen will open automatically.

(If the screen does not open due to your device configuration, open your browser and it will take you to the identification screen).


2) Select the language you want to use to access, and click Next.



3) On the welcome screen, click on Access PlayRenfe



4) The following screen has three access options. Choose the option that best matches your situation:



  • With my +Renfe Card: Access using this method if you are a holder of a +Renfe loyalty card. Otherwise, you can request it right now.

  • With my ticket number: Enter your ticket number if it is for a domestic trip in Spain.​ After validation, please fill in your mobile phone number and other personal data to complete the registration. Then, you will receive a text message with the validation code.  

  • With a promotional code: Enter the promotional code “RENFE-SNCF” if your ticket is for an international trip or a domestic trip in France
    In the "Choose identification type​" section, the passengers of Spanish nationality will have to choose the "DNI" option whereas the French and international passengers will have to choose the "Passport" option. In any case, everyone will have to introduce his identification number on the next step.


 

PlayRenfe portal contents

 

Once you connect to PlayRenfe, you have access to a large range of content and services*:


Audiovisual content: 

  • TV Directo: 24h TVE news channel

  • Movies: 40 new titles per month

  • Series: 9 series – 162 episodes per month

  • Children series: 4 series – 88 episodes per month

  • Programs and documentaries: 50 titles per month

  • Monthly renewal of all contents

*The majority of audiovisual content includes audio and subtitles in Spanish, French and English.

 

Connectivity:

Access to internet, email and social network


Information about services:

You can search for information related to your trip: transport, hotels, leisure activities, etc.

 

A bit of everything so that everybody can enjoy their trip!


 

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NOTICE: Renfe reserves the right to remove any comments or contributions​ that infringe personal respect and dignity, that are xenophobic, racist, pornographic, that demean youth or childhood, public order or safety or that, in its view, are inadequate for publication. In all cases, Renfe will not be liable for the opinions entered by users in forums, chats or other communication media. Access to some audiovisual content services in streaming could be restricted.



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