the service is delayed, we undertake to provide you with compensation greater
than that provided for in current European compensation regulations
If there is a delay due to our fault and the delay is of 60 minutes or more, we
will compensate you for the inconvenience with 50% of the price of the ticket.
If the delay is not due to any fault of ours (*), we will still compensate you
to the value of 25% for delays of 60 minutes or more and 50% for delays of over
ask you to send you complaint to the after-sales service belonging to the
network on which you acquired your ticket (Renfe or SNCF).
and customer and services in the stations
Dirección General de Viajeros
Centro de Atención de Postventa
Avda. Ciudad de Bracelona, 6
O en www.renfe.com
Service Relations Clients SNCF
62973 Arras Cédex 9 (Francia)
O en www.sncf.com