I. Introduction


This Privacy Policy describes how we manage your personal information, particularly in connection with the use of the website www.renfe-sncf.com (the “Website”) and the submission of commercial information upon request. We may compile and use said personal information through the Website in order to communicate with our current and potential users (hereinafter referred to as “User”, “Users” or “You”) and keep them informed of the products and services that we manage.


II. Controller


Formally,  ELIPSOS INTERNACIONAL, S.A (hereinafter referred to as “ELIPSOS”, the “Company” or “Us”), a company duly incorporated under the laws of the Kingdom of Spain, with registered office in C/ Alberto Aguilera, 7, 28015, Madrid, with taxpayer identification number A-82831025, and registered with the Registrar of Companies of Madrid, Volume 16280, Folio 0, Folio 1, Section 8, Page M-267397 and with contact email address rgpd@elipsos.com (hereinafter referred to as "ELIPSOS", the "Company" or "Us"), acting on its own behalf, is the controller of the personal information that you may send us. By accessing this Website, the User represents and warrants to be over 13 years old and thus to have enough legal capacity to consent to the processing of the data as provided herein. 


The Company wishes to inform the User that the personal information provided freely and voluntarily through the forms supplied to that end will be included in a data base that will be maintained under the responsibility of the Company as the controller. The acceptance of this Policy implies that the User gives consent for said personal data to be processed in an automated form with the objective of fulfilling the purposes mentioned.


Should you have any doubt, question or claim connected to your personal data or the policies implemented by ELIPSOS in relation to them, please contact the Company’s data protection officer at the following email address: rgpd@elipsos.com.


III. Information that We May Compile


We may compile and store the following personal information:


- Contact information (name, surnames, telephone number, email address, mail address, sex or birth date) voluntarily provided by Users;

- Computer login data, website visits statistics, traffic to and from the Website; all through cookies. You may take the necessary steps to disable cookies in your browser, although this may affect your capacity to use the Website. For more information please review our Cookie policy;

- Other data, including the user’s IP address and standard web log data.


IV. Purposes of the Processing


The purposes of the compiling and processing of personal data by the Company is carrying out the navigation sessions of the Users of the Website and using the data for informational and commercial communications with the Users. The User’s information shall be kept by ELIPSOS for an indefinite period until the User requests it to be erased.


We will ask for your prior consent before using your personal information to stay in contact through newsletters or any other commercial information that may be of your interest. If you no longer wish to receive our commercial communications, just send an email to the Company at any time to info@elipsos.com.


V. Legal Basis for the Processing


The legal basis legitimizing the processing of the User’s data is the User’s consent given by browsing the Website. More specifically, the submittal of information to User’s queries or any other type of commercial information, and more specifically the submittal of our newsletter, are based on your prior express consent, that may be revoked at any time.


VI. Users’ Rights


Users have the right to exercise their rights to access their personal data and to request the rectification of inaccurate data or their erasure where applicable when, among other reasons, the User considers that the data are no longer necessary for the purposes for which they were collected.


Under certain circumstances, it is possible to request the restriction of the processing of your data, in which case the Company shall only use them for the exercise or defense of legal actions and claims. On grounds relating to your particular situation, you may object the processing of your data, in which case your information will no longer be processed unless there are legitimate grounds to do so according to the applicable legislation.


The User may contact ELIPSOS using the following email address: rgpd@elipsos.com​ for the purpose of exercising the above-mentioned rights. You may lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency), particularly if you are not satisfied with the response in connection with the exercise of your rights, in which case you may check the website www.agpd.es​


VII. Other Relevant Issues


Although wireless and cable transmission of information is not 100% secure and it is therefore not possible to ensure the security of your information, we use generally recognized industry standards to protect the above-mentioned information.


The User may be in contact with ELIPSOS through social media. The information obtained by ELIPSOS through social media may sometimes include personal information that is publicly available online. We recommend that you review carefully the privacy policies of the respective providers of social media before you start using them in order to make sure that you agree with the way in which your personal information is gathered and shared.


This Privacy Policy may be amended by ELIPSOS from time to time; we therefore recommend the User to review it before accessing the Website”.