Who is responsible for processing your personal data?

Elipsos Internacional S.A, C.I.F Nr A-82831025 and address at Calle Alberto Aguilera Nr 7, postcode 28015, Madrid, Spain.

How can you get in touch with the Elipsos Data Protection Delegate?​

You can contact the Elipsos Data Protection Delegate at the following email address:  rgpd@elipsos.com.

Which of your personal data are processed by Elipsos?

- Other data, including the user’s IP address and standard web log data.

In the course of your relationship with us, Elipsos may process the following categories of personal data:

  • Identification and contact data (including postal and/or electronic addresses).
  • Identification codes or passwords for access and operation of the online channels you use in your relationship with Elipsos.
  • Transactional data (any transaction and movement associated with any product or service managed by Elipsos).
  • Socio-demographic data (such as age, family situation, residences, studies and occupation).
  • Computer login data, page visit statistics, traffic to and from the Website, IP address and standard web log information, all through cookies. For more information you can consult our Cookie policy.

Elipsos asks you to keep your data duly authorised to ensure at all times that the data we use is accurate. If you change your details, please let us know so that we are aware of your current situation.

What do we use your personal data for?

At Elipsos we collect and process your personal information in general to manage our relationship with you, the main purposes being the following:

1.     Management of your products and services as well as those you may request or obtain information about through Elipsos.

  • Proper management of the products or services you request from us.
  • Drawing up tailor-made budgets for organising group trips and benefiting from special rates.
  • Check whether you are a beneficiary of some kind of discount in relation to agreements signed by third parties.
  • Send you non-commercial notifications to manage your relationship with Elipsos.
  • Control, analyse and manage risk and/or fraud situations.
  • Manage and analyse incidents, complaints, suggestions or claims that we may receive.
  • Manage user browsing sessions on the website.

2.     Management of our promotions programme.

At Elipsos we manage the data of the users of our "travellers board the train" platform in order to send information about promotions, prizes, competitions and other news.

3.     Analysis of your data to establish a client profile in order to customise your experience.

We want your experience to be as satisfactory as possible, through a personalised relationship that is best suited to your customer profile and needs. To this end, we will use not only your identification data, but also the products or services you have contracted with us and the uses of these products and services. In addition, we will use statistical and classification methods to correctly adjust your profile and to be able to show you functionalities, products and services that we consider to be in line with your profile, as well as personalised offers.

​4​.     ​​Develpment of offerings of products or services of Elipsos and the companies of the Group of which it is a part.

In order to keep you up to date on new products or services of Elipsos and the companies of the Renfe and SNCF Groups of which we are part, among others, we will use your data to:

Send you, with your express consent, periodic newsletters or any other commercial information that may be of interest to you. If you do not wish to receive commercial communications from us, you can simply send an email at any time to info@elipsos.com.

To send you, with your express consent, our Newsletter with news, offers, promotions, contests and events organized by ELIPSOS.

5.   ​  With your consent, communicate data to the companies of the Group of which we are part and collaborating companies so that they can offer you products and services that are personalised for you.

Elipsos is a company that is a part of the Renfe and SNCF Groups, and may therefore communicate data to the companies of the group and to third party collaborators for the purpose of:

  • Carrying out, with your express consent, commercial communications from the companies of the group of which Elipsos is a part and third party partner companies to which it has communicated your data.

6.     Assess client satisfaction and improve the quality of products and services.

At Elipsos we use your personal data in order to:

  • Increase your satisfaction as a customer
  • Respond to your requests for information
  • Attend and manage your complaints and suggestions
  • Meet your expectations
  • Improve our internal processes
  • Improve the quality of existing products and services.
  • Carry statistics, surveys, calculations, averages and market studies that may be of interest to Elipsos. For this purpose, when you have requested a quote or contracted a service with Elipsos, we may send you electronic communications inviting you to participate in surveys as a customer.
  • To improve anti-fraud tools.

. How do we collect your data?

We collect your information by different means (forms inserted in the website, physical documentation, email, etc.), but you will always be informed at the time of collection by means of informative clauses about the data controller, the purpose and legal basis of the processing, the recipients of the data and the period of conservation of your information, as well as the way in which you can exercise your rights regarding data protection.

However, we sometimes process data that has been provided by third parties such as travel agencies or other individuals who request or contract, on your behalf, the products and/or services that we offer through our website. In both cases we inform you that the categories of data that we may process are:

  • Identification or contact data
  • Data relating to cards or loyalty programmes

    In order for these third parties to provide your data, they must have previously informed you of the purposes and other information contained in this policy.

    Elipsos uses social media as another way of reaching you. The information collected through the messages and communications you post may contain personal information that is available online and accessible to the public. Social media have their own privacy policies explaining how they use and share your information, so Elipsos recommends that you consult them before using them to confirm that you agree with the way your information is collected, processed and shared.

    Through our website we collect personal information related to your navigation through the use of cookies. To find out clearly and precisely what cookies we use, what their purposes are and how you can configure or disable them, please see our Cookies Policy.

. For how long do we keep your data?

At Elipsos we only keep your information for the period of time necessary to comply with the purpose for which it was collected, to comply with the legal obligations imposed on us and to meet the possible liabilities that may arise from compliance with the purpose for which the data were collected.

In any case and, as a general rule, we will keep your personal information as long as there is a contractual relationship that links us to you and/or you do not exercise your right to suppression and/or limitation of processing, in which case the information will be blocked without any use beyond its conservation while it may be necessary for the exercise or defence of claims or may derive some type of liability that could be attended to.

. What is the legal basis for the processing of your data?

The legal basis that legitimises the processing of your data, in addition to legitimate interest, is the consent you give to this privacy policy and the relationship established when requesting the information necessary to obtain a quote, as well as the formalisation of a service.

Elipsos will send periodic bulletins, newsletters, commercial offers, promotions, contests or events promoted by Elipsos on the basis of your express consent or on the prior establishment of contractual relations. At any time you may revoke the consent given in relation to sending periodical bulletins, newsletters, commercial offers, contests or events promoted by Elipsos by sending an email to info@elipsos.com.

.  Who do we share your data with?

In general, at Elipsos we do not share your personal information, except for transfers we must carry out under legally imposed obligations.

However, in order to develop and provide you with the service, we transfer your data to other companies belonging to the Renfe or SNCF Groups, or to other partner companies.

Although this does not constitute a transfer of data, in order to provide the service requested, third party companies acting as our suppliers may access your information in order to carry out the service we have contracted from them. These third parties access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality.

Likewise, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the processing.

. International data transfers

There are no international transfers of your data to countries outside the European Economic Area (EEA).

We have agreed with our suppliers that, for the provision of the contracted service, they use servers located in the EEA and if, in the future, we need to make use of servers located outside the territory of the EU, appropriate measures will be adopted, which will be incorporated into this Privacy Policy, guaranteeing that these suppliers are equipped with adequate security measures similar to those applied in the EU.

What rights do you have?

Data protection regulations allow you to exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing by sending an email to rgpd@elipsos.com or a letter to the Data Protection Officer, Elipsos Internacional S.L., calle Alberto Aguilera Nr 7, postcode  28015, Madrid.

If you consider that we have not treated your personal data in accordance with the regulations, you can contact the Data Protection Delegate of Elipsos at the e-mail address rgpd@elipsos.com Likewise, and especially if you consider that you have not obtained full satisfaction in the application of your rights, we inform you that you may file a complaint with the national supervisory authority by contacting the Spanish Data Protection Agency, Jorge Juan Nr 6 - 28001 Madrid.

We would like to remind you that you can always easily change or delete the use we make of your data, as well as revoke the consent you have given us at the address rgpd@elipsos.com.