The website www.renfe-sncf.com​ (hereinafter referred to as the "Website") belongs to the company ELIPSOS INTERNACIONAL, S.A (hereinafter referred to as "ELIPSOS") with registered domicile in C/ ALBERTO AGUILERA 7. 28015, MADRID, with company tax number (CIF) A-82831025, and registered in the Registry of Companies of Madrid, Volume 16280, Folio 0 Folio 1, Section 8, Page M-267397.

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ELIPSOS wishes to welcome you and encourages you to read attentively the General Terms and Conditions of this Website (hereinafter referred to "General Terms and Conditions") that describe the terms and conditions applicable to the browsing, in agreement pursuant to the applicable Spanish legislation. Given the fact that ELIPSOS may modify these Terms and Conditions in the future, we recommend you to check them from time to time in order to be duly informed of the changes implemented.

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With the purpose of following transparency, clarity and simplicity criteria in the Website, ELIPSOS informs the User that any suggestion, doubt or query about the General Terms and Conditions shall be admitted and solved by contacting ELIPSOS on the phone number 93 452 25 10, or the email address: info​​@elipsos.com
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1. SUBJECT MATTER

ELIPSOS provides the content and the services that are available at the Website in compliance with the General Terms and Conditions, as well as the Personal Data Processing Policy (hereinafter referred to as "Privacy Policy"). By accessing this Website or using it in any manner you become a "User" and accept without reservations each and every one of these General Terms and Conditions, that ELIPSOS reserves the right to modify at any time. Consequently, the ​User will be responsible for carefully reading the current General Terms and Conditions at any time this Website is accessed, and to refrain from using it in the event of disagreement with any of the aspects set out herein. 

Also, the User is advised that on some occasions particular conditions for the use of specific content and/or services in the Website may be established. The use of such content or services entails acceptance of the particular conditions specified therein.



2. SERVICES

​Through the Website, ELIPSOS offers the User the ability to:

  • Know about the destinations, trains, connections, rates, offers and times of the trains and trips organised by ELIPSOS.

  • ​Obtain all the necessary practical information for a journey.

  • Organise trips that match the User's preferred destinations and activities of choice and travel modes that best fit their needs. 

  • Receive information through a Newsletter with news, offers, specials, contests and events organised by ELIPSOS.

  • Get updates on departure and arrival times, available seats and connections with other trains in order to plan the trip.

  • Request customised quotes for organised group trips and benefit from special rates.

  • Enter Contests and Sweepstakes organised by ELIPSOS through the Website or our corporate social profiles.

  • Contact Customer Service about any doubt, query or incident related to the services provided.

​(Hereinafter referred to as "Services".) 

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The User is hereb​​​y duly informed that ELIPSOS shall only provide the abovementioned services. Ticket booking shall not be managed through this Website, although it does connect with the Websites that do provide such service: ​

ELIPSOS is liable for the services pro​vided through its Website, but not for the services provided through linked websites.​

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3. PRIVACY AND DATA PROCESSING

When the access to certain contents or services requires providing personal data, Users shall guarantee their truthfulness, accuracy, authenticity and currency. ELIPSOS shall process such data automatically according to their nature or purpose as expressed in the terms of the Privacy Policy section​ , and at all times under strict compliance with current legislation on Personal Data Protection.

​​In the event that a User freely decides to go to a different website linked to the Website, this will be done at the User's own risk, and ELIPSOS shall not be held liable for the relation arising between the User and the owner of the linked website.

Whenever the User decides to access our corporate social profiles or to participate in Contests or Sweepstakes organised by ELIPSOS, the necessary information to know how we process his or her personal data in agreement with the provisions of the current law on Data Protection and in the Privacy Policy shall be available.​​

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4. INDUSTRIAL AND INTELLECTUAL PROPERTY


The User acknowledges and accepts that all contents shown on the Website and in particular designs, texts, images, logos, icons, buttons, software, trade names, brands or any other signs that may be used for industrial and/or commercial use are subject to Intellectual Property rights; and that all brands, trade names or distinctive signs, all industrial and intellectual property rights on the content and/or any other elements inserted on the site belong exclusively to ELIPSOS and/or third parties, who have the exclusive right to use them in the course of trade. Therefore, the User agrees not to reproduce, copy, distribute or make available or otherwise communicate publicly, transform or modify such contents, holding ELIPSOS harmless of any claim that may arise from the failure to fulfil such obligations. 

The access to the Website does not imply any type of total or partial waiver, transfer, license or assignment of such rights, except otherwise expressly established. These General Terms and Conditions of the Website do not grant the User any right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its contents, other than those expressly stated herein. Any other use or exploitation of any rights shall be subject to prior and express authorisation granted for that purpose by ELIPSOS or the third party holder of the rights concerned.

The content, texts, photographs, designs, logos, images, computer software, source code, and in general, any intellectual creation in this site, as well as the site itself in its entirety, as a multimedia artistic work, are protected as copyright by the legislation on Intellectual Property. ELIPSOS is the owner of the elements that compose the graphic design of the Website, the menus, buttons, navigation buttons, the HTML code, the texts, images, textures, graphs, and any other content of the Website, or in any case has the necessary authorisation to use such elements. The content of the Website may not be fully reproduced in whole or in part, transmitted or registered by any information retrieval system or in any way or means, unless prior written authorisation is granted by the abovementioned entity.

​Also, it is forbidden to delete, hide and/or manipulate the "copyright" as well as technical protection devices, or any information mechanisms that may be included in the content. The User of the Website undertakes to respect the abovementioned rights and to avoid any action that may infringe them. ELIPSOS reserves under all circumstances the right to exercise whatever legal actions or procedures it may be entitled to in order to defend its legitimate intellectual and industrial property rights. 

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5. WEBSITE USER OBLIGATIONS AND RESPONSIBILITIES

​The User agrees to:

a) Make an adequate and lawful use of the Website, as well as of its contents and services, in compliance with: (i) the applicable legislation at any given time; (ii) the General Terms and Conditions of the Website; (iii) the generally accepted moral and good behaviour, and (iv) the public order. 

b) Be equipped with all technical means and requirements necessary to access the Website.

​c) Provide on a voluntary basis true information regarding personal data when completing the forms contained in the Website, and keep them updated in such a way that they reflect at all times the real situation of the User. The User shall be solely liable for false or inaccurate statements made and of the damages caused to ELIPSOS or to any third party suppliers by the information provided.

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The User must also refrain from:

a) Making unauthorised or fraudulent use of the Website and/or the contents with unlawful purposes or effects forbidden in these General Terms and Conditions, that is damaging to the rights and interests of third parties, or that may in any other way harm, render useless, overload, deteriorate or prevent the normal use of the services or documents, files, and any other type of contents stored in any computer equipment.

b) Accessing or trying to access restricted resources or areas of the Website without meeting the required conditions for such access.

c) Causing damages to the physical or logical systems of the Website, its vendors or third parties.

d) Introducing or spreading in the network computer viruses or any other physical or logical systems that may harm the physical or logical systems of ELIPSOS, its vendors or third parties.

e) Trying to access, use and/or handle data of ELIPSOS, third-party vendors and other Users.

f) Reproducing, copying, distributing, allowing public access through any means of public communications and transforming or modifying contents, unless authorisation from the holder of such rights has been granted or it is legally permitted. 

g) Deleting, hiding or manipulating notes on intellectual or industrial property rights and other identification data of the rights of ELIPSOS or third parties included in the contents, as well as technical protection devices or any information mechanisms that may be inserted in the contents. 

h) Obtaining or trying to obtain the contents using for such purpose means or procedures other than the ones that may have been made available for such purpose or that have been indicated expressly on the sites where the contents are present or, in general, that are regularly used on the Internet on the basis that they do not imply any risk of damaging or rendering useless the website and/or the contents. 

​i) Particularly and as an indication, the User agrees not to transmit, disseminate or make available to any third party information, data, content, messages, graphs, drawings, sound and/or image files, photographs, recordings, software and in general, any type of material that:

i. Infringes, undervalues or undermines in any way the fundamental rights and public freedoms recognised in constitutions, international treaties, and in the rest of the current legislation.

ii. Induces, instigates or promotes criminal, denigrating, defamatory, libellous or violent actions, or in general, actions against the law, generally accepted morals and behaviour, or public order.

iii. Induces, instigates or promotes actions, attitudes or thoughts that are discriminatory on grounds of sex, race, religion, beliefs, age or condition.

iv. Includes, makes available or allows to access products, elements, messages and/or services that are criminal, violent, offensive, harmful, degrading, or in general against the law, generally accepted morals and behaviour, or public order. 

v. Induces or may induce an unacceptable state of anxiety or fear.

vi. Induces or instigates implication in practices that are dangerous, risky or harmful for the health and the psychological balance. 

vii. Is protected by the legislation on intellectual or industrial property belonging to ELIPSOS or to third parties without having been authorised for the intended use.

viii. It is contrary to honour, personal and family privacy or personal image rights.

ix. Constitutes any type of publicity that was not agreed upon.

x. Includes any type of virus or program that prevents the normal functioning of the Website.

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If you are provided with a password,​ in order to access some of the services and/or content of the Website,  you are responsible for using it diligently, keeping it secret at all times. The User shall be held liable for its adequate safekeeping and confidentiality, undertaking not to give it temporary or permanently to third parties, and allow access to the abovementioned services and/or contents to external people. The User also undertakes to notify ELIPSOS of any event that may imply a misuse of his or her password, like in the case of theft, loss or unauthorised access, to proceed to its immediate cancellation. As long as the abovementioned communication does not take place, ELIPSOS shall be held harmless of any liability that may arise from a misuse of the password, and any unlawful use of the contents and/or services or the Website by any unlawful third party shall be the User's responsibility.

If in a negligent or deliberate manner any of the obligations established in these General Terms and Conditions were not fulfilled, the User shall be held liable for all damages to ELIPSOS arising from such failure. 

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6. RESPONSIBILITIES

ELIPSOS does not guarantee the ongoing access or the correct view, download or functionality of the elements and information contained in the sites linked to this Website, which may be disabled, hindered or interrupted for reasons outside of its control. ELIPSOS shall not be held liable for the decisions that may be adopted as consequence of the access to contents or information offered on such linked sites.

​ELIPSOS may interrupt its service or otherwise immediately terminate its relation with the User if any use of its Website or of any of the services offered in it contrary to these General Terms and Conditions is detected. ELIPSOS shall not be held liable for any damages, losses, claims or expenses arising from the use of the Website. It will only be responsible for deleting as soon as possible the contents that may cause such damage, as long as the situation is reported. Particularly, it shall not be held liable for damages arising, among others, from:


i. interferences, interruptions, failures, omissions, telephone breakdowns, delays, saturations or shutdowns of the electronic system caused by deficiencies, overloading and errors in the lines and telecommunication networks or by any cause outside the power of ELIPSOS.

ii. unlawful interferences through the use of any type of malware and through any means of communication such as computer viruses or any other.

iii. misuse or improper use of the Website.

iv. security or navigation errors caused by malfunction of the browser or by the use of out-of-date versions of it. The directors of ELIPSOS reserve the right to withdraw, fully or partially, any content or information present on the Website.

ELIPSOS shall not be held liable for any type of damages that may arise from a misuse of the freely available services and the use by the Users of the Website. Furthermore, ELIPSOS shall not be held liable for the contents and information that may be received as consequence of an unlawful or incorrect use of such services; the User may be held liable by ELIPSOS for the damages caused.

The User shall defend, indemnify and hold ELIPSOS harmless against any damages arising from claims, actions or proceedings from any third party as consequence of their access or use of the Website. Additionally, the User agrees to indemnify ELIPSOS against any damages that may arise from the User's use of "robots", "spiders", "crawlers" or similar tools used with the purpose of gathering or extracting data, or of any other action that places an unreasonable burden on the functioning of the Website. 


7. HYPERLINKS

​The User undertakes not to reproduce in any way, not even through hyperlinks, ELIPSOS's Website or any of its contents, except with express written authorisation by ELIPSOS. 

The Website includes links to other websites managed by third parties with the purpose of making the User's ticket booking process easier. ELIPSOS is not liable for the content of such websites, and does not take any role as guarantor and/or provider of the services and/or information that may be offered to third parties through the third-party links, so any claim connected to the services provided through linked websites shall be addressed to the owners of such websites.

The User is granted a limited, revocable and non-exclusive right to create links to the main site of the Website exclusively for a private and non-commercial use. The websites that include a link to our Website (i) shall not imply that ELIPSOS recommends such website, its services or products; (ii) shall not misrepresent their connection to ELIPSOS, claim that ELIPSOS has authorised such link or include brands, denominations, trade names, logos or any other distinctive sign of ELIPSOS; (iii) shall not include content that may be considered of bad taste, obscene, offensive, controversial, that instigate violence or discrimination on grounds of sex, race or religion, contrary to the public order or unlawful; (iv) shall not link any site of the Website other than the main site; (v) must link directly to the Website's own address, without allowing the website that offers the link to show the Website as part of its own site or inside one of its "frames" or to create a "browser" on any of the sites of the Website. ELIPSOS may request, at any time, deletion of any link to the Website, after which such deletion must occur immediately. ELIPSOS cannot control the information, content, products or services offered by other websites that have established links to the Website. ​


8. DURATION AND TERMINATION​

In principle, services provided through the Website have in principle an indefinite duration. However, ELIPSOS may terminate or suspend any of the services provided at any time, announcing whenever possible the termination or suspension of the particular service.

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9. FORCE MAJEURE

​ELIPSOS shall not be held liable if the service cannot be provided as a consequence of long-term disruptions of the power supply or telecommun​ication lines, social conflicts, strikes, rebellion, explosions, flooding, acts or omissions of the Government or in general, all cases of force majeure or unforeseeable circumstances.

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10. DISPUTES RESOLUTION. APPLICABLE LAW AND JURISDICTION

​These General Terms and Conditions as well as the use of the Website shall be governed by the Spanish law. Any controversy shall be settled by the tribunals of the registered domicile of ELIPSOS.

Should any provision of these General Terms and Conditions be found unenforceable or null under the applicable law or as consequence of a judicial or administrative resolution, such lack of enforceability or nullity shall not render these General Terms and Conditions entirely unenforceable or null. In such cases, ELIPSOS shall proceed to modify or replace the relevant provision with a valid and enforceable one that meets as much as possible the objective and pretensions reflected in the original provision.​