The Renfe’s PMR Assistance Service and SNCF Acces Plus are working together to offer free care for people with limited mobility (both permanent and temporary) from the start of their journey to the end. The cooperation between these two services ensures that Renfe-SNCF in Cooperation customers will be cared for in both Spain and France.

This is a specialized service that provides guidance and information and helps passengers with limited mobility access move through the stations, as well as providing assistance when boarding and disembarking from the trains.​

​The PMR Assistance Service and Acces Plus personnel are all properly trained and are sensitive to the care requirements of people with disabilities.



ADDITIONAL SERVICES FOR PEOPLE WITH LIMITED MOBILITY

  • Adapted services during the journey: Adapted WC with a bell to alert on-board staff in the event of any problem.​

  • Accompanying personnel available during the journey: our on-board staff will attend​ to any specific needs that may arise during the journey.

  • Places specifically for passengers travelling in wheelchairs:

    - In the TGV INOUI trains, there are 2 specific places on the lower deck of the first Preferential/1st Class car (car 1 or 11).The journey can be made in the wheelchair or the passenger can ask to be transferred to a seat.
    See diagram

    - In the AVE trains
    , there are 2 seats located in Tourist/2nd Class car 8. The journey can be made in a wheelchair. Customers who use a folding wheelchair and who want to be transferred to a seat can travel in any regular sea​t by asking for assistance at the Central Office.
    See diagram

  • Guide dog, assistance and support for people with diabetic and epileptic disorders can travel with their owner​ without any fee or ticket on board all our trains.

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CONTACT INFORMATION

People with limited mobility who are travelling in a regular seat can request assistance at:​

 Assistance Services in Spain​
​​​Accès ​Plus (SNCF) France
Phone​​
+34 912 140 505
+34 900 400 555
​(Care service for
the visually impaired).​
 Call from abroad:​ 
+33 184 94 36 35  Price of an international call.
Call from France: 
3635 say: « services » then: « Accès Plus »  (free service + price of an international call)
E-mail oca.accesibilidad@re​​nfe.es​
Working hours06:00am to 0:00am08:00am ​to 08:00pm
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